If you need help with an existing SpideyWeb website, hosting, email, cloud, network or IT support issue, contact us with as much useful detail as possible.

Contact support

Email stu@spideyweb.co.uk or call 07850 950 157.

What to include

• Your name and organisation.
• The website, system, email account or device affected.
• What you expected to happen and what happened instead.
• Screenshots, error messages, URLs and times of the issue.
• Whether the issue affects one person, a team or public visitors.

Typical priorities

• Urgent: website offline, security incident, email unavailable or critical business disruption.
• High: broken forms, payment or enquiry issues, degraded hosting or access problems.
• Normal: content changes, advice, small fixes, SEO checks and planned maintenance.

For security, avoid sending passwords by email. We will advise on a safer method where access details are required.